Shipping policy

At PullNest we work to process and ship your Pokémon TCG orders safely and efficiently. This Shipping Policy explains how orders are processed, shipped, and delivered.

Order Processing

Orders are normally processed within 1–3 business days after payment has been successfully received.

Orders placed on weekends or public holidays will generally begin processing on the next business day.

During periods of high demand, special promotions, holidays, or major Pokémon TCG releases, processing times may be slightly longer.

Shipping Time

Once your order has been processed and shipped, the estimated delivery time is:

3–6 business days

Delivery times are estimates and may vary depending on the destination, shipping carrier, weather conditions, holidays, or other circumstances outside our control.

Shipping Confirmation & Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information when tracking is available.

Please allow some time for tracking information to become active after the package has been handed to the carrier.

Shipping Address

Please make sure that your shipping address is complete and accurate before completing your purchase.

PullNest.shop is not responsible for delays, additional shipping costs, or lost packages resulting from an incorrect or incomplete address provided by the customer.

If you notice an incorrect shipping address shortly after placing your order, please contact us as soon as possible at:

Email: contact@PullNest.shop

We will do our best to assist you before the order is shipped. However, we cannot guarantee that an address can be changed after an order has entered the shipping process.

Delayed Shipments

Although we aim to meet the estimated delivery times above, shipping delays can occasionally occur due to circumstances beyond our control, including:

  • Carrier delays

  • Severe weather

  • Public holidays

  • High shipping volumes

  • Customs processing

  • Incorrect or incomplete addresses

  • Other unforeseen transportation issues

If your package appears to be delayed, please first check the tracking information provided by the carrier.

If you need assistance, contact our customer support team.

Lost or Damaged Packages

If your package arrives damaged, please contact us as soon as possible and provide photographs of the package and its contents.

If tracking indicates that a package has been delivered but you have not received it, please contact the shipping carrier first. You may also contact us so that we can assist where possible.

Claims and investigations may be subject to the policies and procedures of the applicable shipping carrier.

International Shipping

International orders may be subject to additional customs procedures, import duties, taxes, or other fees imposed by the destination country.

Any applicable customs duties, import taxes, or other charges that are not included in the purchase price are generally the responsibility of the customer unless otherwise stated at checkout.

Customs processing may also result in delivery times exceeding the estimated shipping timeframe.

Pre-Orders

Pre-order products are shipped according to the estimated release date provided on the product listing.

If an order contains both pre-order and in-stock products, the entire order may be shipped together when the pre-order item becomes available unless otherwise stated.

Please review our Pre-Order Policy for additional information.

Contact Us

If you have any questions regarding shipping or delivery, please contact us:

PullNest.shop
Prenzlauer Allee 23
04023 Leipzig
Germany

Email: contact@PullNest.shop
Phone: +1 (479) 345-1674

We appreciate your business and thank you for choosing PullNest for your Pokémon TCG products.