At PullNest.shop, authenticity is one of our highest priorities.
We understand that collectors and Pokémon TCG fans want confidence that the products they purchase are genuine. We are committed to offering authentic Pokémon TCG products and accurately representing the products available through our store.
Our Commitment to Authenticity
We are committed to selling genuine Pokémon TCG products.
We do not intentionally sell counterfeit, fake, or unauthorized Pokémon TCG products as genuine merchandise.
Products listed as sealed are represented according to their stated condition and packaging.
Product Sourcing
We make reasonable efforts to source products through legitimate commercial channels and suppliers.
Product availability may vary depending on manufacturer releases, distributor availability, and market conditions.
We do not claim that PullNest.shop is an official Pokémon retailer, nor do we claim to be owned, operated, sponsored, or endorsed by The Pokémon Company, Nintendo, or their affiliates unless expressly stated otherwise.
Sealed Products
When a product is described as sealed, it refers to the manufacturer's original packaging unless otherwise specified on the product listing.
Customers should inspect the product and packaging upon delivery.
Normal variations in packaging, printing, shrink wrap, seals, artwork, or manufacturing details may occur between different production runs.
What Our Guarantee Covers
Our authenticity commitment applies to products sold by PullNest.shop that are represented as genuine Pokémon TCG products.
If you believe that a product you received is not authentic, please contact us promptly so that we can investigate the matter.
Please provide:
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Your order number
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The product name
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Clear photographs of the product
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Clear photographs of the packaging and seals
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A detailed description of your concern
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Any other information reasonably necessary to investigate the issue
Investigation Process
When an authenticity concern is reported, we may request photographs, videos, packaging information, order details, or other relevant evidence.
We will review the information provided and investigate the issue in good faith.
If we determine that a product was incorrectly represented or there is a genuine authenticity issue attributable to us, we will provide an appropriate resolution in accordance with our policies and applicable law.
Depending on the circumstances, this may include a replacement, refund, or another appropriate remedy.
Important: Pokémon TCG Randomization
Authenticity does not mean that a sealed product is guaranteed to contain a particular card.
Pokémon TCG products contain randomized contents determined by the manufacturer.
Our authenticity guarantee does not guarantee:
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A specific Pokémon card
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A specific rarity
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A particular pull
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A specific number of high-rarity cards
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A particular card value
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Profit or investment returns
Not receiving a desired card or rarity is not, by itself, evidence that a product is counterfeit or defective.
Product Condition
Product condition is described on the applicable product listing where relevant.
Minor variations in manufacturer packaging, printing, corners, wrapping, or other factory characteristics do not automatically indicate that a product is counterfeit.
If you believe a product has been damaged during shipping or has a genuine manufacturing defect, please contact us so that we can review the situation.
Third-Party Authentication
In certain circumstances, we may request additional information or use appropriate third-party expertise to help assess an authenticity concern.
Any such review does not remove or limit mandatory consumer rights under applicable law.
Customer Protection
Our authenticity commitment works together with our Return and Refund Policy, Terms of Service, and other applicable store policies.
Nothing in this guarantee is intended to limit statutory consumer rights, warranties, or remedies that cannot legally be excluded.
Contact Us
If you have any questions or concerns regarding product authenticity, contact us:
PullNest.shop
Prenzlauer Allee 23
04023 Leipzig
Germany
Email: contact@PullNest.shop
Phone: +1 (479) 345-1674
We appreciate your trust and are committed to providing an honest and reliable Pokémon TCG shopping experience.