What is PullNest
PullNest.shop is an online store specializing in Pokémon Trading Card Game (TCG) products and collectibles.
We offer a selection of sealed Pokémon TCG products and related collectibles for players, collectors, and fans.
Are your Pokémon TCG products authentic?
Yes. We are committed to selling authentic Pokémon TCG products and do not intentionally sell counterfeit products.
If you ever have a concern about the authenticity or condition of a product you received, please contact us so we can investigate.
Are you an official Pokémon store?
PullNest.shop is an independent online retailer and is not claiming to be owned or operated by The Pokémon Company, Nintendo, or any of their affiliates unless explicitly stated otherwise.
Pokémon and Pokémon TCG are trademarks of their respective owners.
Orders
How do I place an order?
Simply browse our products, add the items you want to your cart, and proceed to checkout.
Enter your shipping and payment information and follow the instructions to complete your purchase.
Will I receive an order confirmation?
Yes. After successfully placing an order, you should receive an order confirmation containing relevant order details.
If you do not receive an email, please check your spam or junk folder.
Can I change my order after placing it?
If you need to change an order, contact us as soon as possible at:
We will do our best to help before the order is processed or shipped. However, changes cannot be guaranteed once an order has entered fulfillment or shipping.
Can I cancel my order?
Cancellation may be possible if the order has not yet been processed or shipped.
Certain statutory cancellation or withdrawal rights may also apply depending on your location.
Please contact us as soon as possible if you want to cancel an order.
Shipping
How long does shipping take?
Orders are normally processed within 1–3 business days.
After processing, estimated delivery is generally 3–6 business days.
Actual delivery times may vary depending on the destination, carrier, holidays, weather, and other circumstances outside our control.
Will I receive tracking information?
Where tracking is available, tracking information will normally be provided after your order has been shipped.
Please allow some time for the carrier's tracking system to update.
What happens if my package is delayed?
First, check the tracking information provided by the shipping carrier.
If your package appears to be significantly delayed or there is another delivery issue, contact us at:
We will assist where possible.
What if my package arrives damaged?
Please contact us as soon as possible and provide photographs of the package, packaging, and damaged product.
We recommend keeping the original packaging until the issue has been resolved.
What if my package says "delivered" but I cannot find it?
Please first check around your delivery location and with other members of your household or building.
You should also contact the shipping carrier.
If you still cannot locate the package, contact us and provide your order and tracking information so we can assist where possible.
Pokémon TCG Products
Are Pokémon TCG products sealed?
Products are sold according to the condition stated on the individual product listing.
If a product is advertised as sealed, it refers to the manufacturer's original sealed packaging unless otherwise stated.
Can you guarantee what cards I will pull?
No.
Pokémon TCG products contain randomized contents determined by the manufacturer.
We cannot guarantee specific cards, rarities, pull rates, values, or combinations of cards from sealed products.
What if I don't get a valuable card?
Unfortunately, card pulls are randomized.
Not receiving a specific card or rarity does not by itself mean that a product is defective.
What if a product has a genuine manufacturing defect?
If you believe your product has a manufacturing defect, contact us with your order number, a description of the issue, and photographs where appropriate.
We will review the situation and determine the appropriate solution under our policies and applicable law.
Returns & Refunds
Do you accept returns?
Eligible returns are handled according to our Return and Refund Policy and applicable consumer-protection laws.
Customers in jurisdictions with statutory withdrawal rights may have additional rights.
How do I request a return?
Contact us at:
Please include your order number and the reason for your request, if applicable.
We will provide the appropriate instructions.
Can I return an opened Pokémon TCG product?
This depends on the applicable legal rights and the condition of the product.
For collectible products, opening or altering sealed packaging may affect the value of the product and, where legally permitted, may affect voluntary return eligibility.
Mandatory consumer rights remain unaffected.
How long do refunds take?
Once a refund has been approved and processed, the time required for the funds to appear in your account may depend on your payment provider or financial institution.
Payments
What payment methods do you accept?
Available payment methods are displayed during checkout.
Depending on your location and the payment services currently available, these may include credit cards, debit cards, PayPal, or other payment methods.
Is checkout secure?
We aim to provide a secure checkout environment.
Payment transactions may be processed through third-party payment providers using appropriate security measures.
Why was my payment declined?
Payments can be declined for various reasons, including incorrect payment information, insufficient funds, bank restrictions, or security checks.
Please verify your payment information or contact your payment provider.
Pre-Orders
Do you offer pre-orders?
Selected Pokémon TCG products may be available for pre-order when listed on our website.
When will my pre-order ship?
Pre-orders are generally shipped around the manufacturer's or distributor's expected release date.
Release dates can change, so estimated dates should not be considered guaranteed unless explicitly stated.
Can I cancel a pre-order?
Cancellation rights depend on the order status, the applicable terms, and mandatory consumer-protection laws.
Please contact us as soon as possible if you wish to cancel a pre-order.
Customer Support
How can I contact PullNest.shop?
You can contact us using the information below:
Email: contact@PullNest.shop
Phone: +1 (479) 345-1674
Business Address:
Prenzlauer Allee 23
04023 Leipzig
Germany
How quickly will you respond?
We aim to respond to customer inquiries within 1–2 business days.
Response times may be longer during weekends, holidays, major Pokémon TCG releases, or periods of high order volume.
Other Questions
Where can I find your store policies?
You can find our policies throughout the website, including our:
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Shipping Policy
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Return and Refund Policy
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Privacy Policy
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Terms of Service
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Payment Policy
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Pre-Order Policy
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Authenticity Guarantee
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Cookie Policy
I have another question. Who should I contact?
If your question is not answered here, please contact us directly.
PullNest.shop
Email: contact@PullNest.shop
Phone: +1 (479) 345-1674
We will be happy to assist you.