At PullNest.shop, we offer pre-orders for selected upcoming Pokémon TCG products. This policy explains how pre-orders work, including payment, release dates, shipping, cancellations, and product availability.
1. What Is a Pre-Order?
A pre-order allows customers to purchase an upcoming product before its expected release date.
Pre-order products are clearly identified on their respective product pages.
The release date displayed on the product listing is an estimated release date unless explicitly stated otherwise.
2. Pre-Order Availability
Pre-order quantities are limited and may depend on allocations from manufacturers, distributors, and suppliers.
Placing a pre-order does not guarantee availability in circumstances where our supplier or distributor is unable to fulfill the expected allocation.
If we are unable to fulfill a pre-order, we will contact the affected customer and provide an appropriate solution, such as a refund where applicable.
3. Payment for Pre-Orders
Payment requirements are displayed during checkout.
Depending on the payment method and checkout configuration, payment may be collected when the pre-order is placed or according to the payment terms displayed at checkout.
Customers are responsible for ensuring that their payment information remains valid where payment is scheduled for a later date.
4. Release Dates
Pokémon TCG release dates are determined by the manufacturer, distributor, or relevant supplier and may change.
Possible reasons for a release-date change include:
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Manufacturer delays
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Distributor delays
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Production issues
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Transportation delays
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Supply-chain disruptions
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Other circumstances outside our control
PullNest.shop will make reasonable efforts to communicate significant changes when we become aware of them.
5. Pre-Order Shipping
Pre-order products are generally shipped around the expected release date once the products are available and the order has been processed.
Our standard processing and shipping estimates may apply after the product becomes available.
Please refer to our Shipping Policy for additional information.
6. Orders Containing Pre-Order and In-Stock Items
If an order contains both pre-order products and in-stock products, the order may be held and shipped together when the pre-order item becomes available.
If separate shipping is available, the applicable shipping terms and costs will be displayed during checkout or communicated to the customer.
Customers should review the order details carefully before completing checkout.
7. Pre-Order Cancellations
If you wish to cancel a pre-order, please contact us as soon as possible at:
We will review the cancellation request based on the order status and applicable terms.
Where a statutory cancellation or withdrawal right applies, nothing in this policy is intended to restrict that right.
If an order has already entered processing or shipment, cancellation may no longer be possible, subject to applicable consumer rights.
8. Refunds for Cancelled Pre-Orders
Where a cancellation results in a refund, the refund will generally be issued to the original payment method.
The time required for the refund to appear in your account may depend on the payment provider or financial institution.
9. Quantity Limits
To ensure fair availability, we may limit the number of pre-order units that a customer can purchase.
Quantity limits may be applied per customer, household, billing address, shipping address, payment method, or other reasonable criteria.
Orders that appear to circumvent quantity restrictions may be reviewed or cancelled where permitted by applicable law.
10. Pricing
The price displayed at the time a pre-order is placed will generally be the applicable purchase price, subject to applicable law and circumstances such as obvious pricing errors.
If a significant pricing error occurs, we may contact the customer to discuss the issue or take other appropriate action where legally permitted.
11. Product Changes
Manufacturers may change product packaging, artwork, specifications, contents, or other product details before release.
Product images shown on a pre-order listing may represent promotional or preliminary artwork and may differ from the final product.
Such manufacturer changes do not automatically constitute a defect.
12. Pokémon TCG Randomized Contents
Pre-ordering a sealed Pokémon TCG product does not guarantee specific cards, rarities, pull rates, or card values.
The contents of sealed Pokémon TCG products are determined by the manufacturer.
PullNest.shop cannot guarantee that a particular card will be included in any individual product.
13. Delayed or Cancelled Releases
If a manufacturer or distributor delays, changes, or cancels a product release, PullNest.shop will communicate relevant information when reasonably possible.
If a product is permanently cancelled or cannot be supplied, affected customers will be informed and any refund due will be handled in accordance with applicable law and the circumstances of the order.
14. Pre-Order Returns
Returns and withdrawal rights for pre-orders are governed by our Return and Refund Policy and applicable consumer-protection laws.
Nothing in this Pre-Order Policy removes or limits mandatory statutory rights.
15. Customer Responsibility
Customers are responsible for ensuring that their:
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Shipping address is correct
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Contact information is accurate
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Payment method remains valid
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Order details are reviewed before checkout
Please contact us promptly if any information needs to be updated.
16. Contact Us
For questions regarding a pre-order, please contact:
PullNest.shop
Prenzlauer Allee 23
04023 Leipzig
Germany
Email: contact@PullNest.shop
Phone: +1 (479) 345-1674
We recommend contacting us as soon as possible if you have questions about a release date, cancellation, payment, or shipping.